Setting the stage for revenue growth in 2010
As your company plans its growth strategies for 2010, it is imperative to include a customer service strategy that leverages the latest Customer Experience Management (CEM) techniques. Providing your customers a superior service experience will lead to additional revenue. Our new webinar will help you do just that.Cavalier Telephone Adopts Convergys' Smart BSS Solutions
Cavalier Telephone will utilize Product Control Manager Smart App, a centralized product catalog and product lifecycle management (PLM) application, in the first quarter of 2010. Hear Christoph Casati, Manager of Systems Integration at Cavalier Telephone, speak at the TMF Management World Americas.HRO Renewals: Best Practices and Lessons Learned from the Field
New HRO deals and renewals are better structured and more likely to meet goals than deals of years past. Successful HRO relationships are solidly governed and achieve optimal outcomes. This paper provides an analysis of lessons learned and best practices from a series of HRO renewal efforts with the clients of Convergys.
