How To Win With Customer Care In An Economic Downturn

In today's economic conditions, customer care is more important than ever. Incorporating an effective customer service strategy now will increase your company's chances of surviving and thriving when the economy improves.

Convergys Acquires Ceon to Tackle Telco PLM

As service providers launch new convergent services to differentiate themselves from their competitors, product management requirements become increasingly complex. With the acquisition of Ceon, Convergys expands its product management capabilities to help clients more effectively manage new and advanced value-added services, introduce these services quickly, and evolve these new offers at market speed.

Competing on the Global Stage Through Workforce Strategies

The ongoing evolution of business is putting the focus on the workforce-and prompting companies to rethink their approach to HR. Read this point of view paper to learn more about Employee Relationship Management and how this workforce strategy enables companies to drive business growth and profitability.