Convergys to Provide Relationship Management Services for U.S. Mass Merchant
January 31, 2008
(Cincinnati; January 31, 2008) - - - Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today it has renewed an $80 million, four-year contract to provide customer care for a leading U.S. mass merchant, a Fortune Top 50 company.
Under the terms of the contract renewal, Convergys will provide Customer Relationship Management support and perform double the volume of work for the client going forward. Convergys is providing live-agent and email support handling product and information requests, billing and payment inquiries, customer save functions, service installation assistance, product recall issues, and inbound and outbound lead generation campaigns.
Convergys relationship management solutions are based on innovative, successful approaches honed over many years of experience working with leading retail clients. With deep customer experience and unequaled operational expertise, Convergys is uniquely qualified to identify and implement innovative sales and service solutions. These solutions drive greater value from Convergys clients’ customer relationships by increasing store satisfaction, improving customer service differentiating a retailer’s brand, improving sales, and reducing costs.
About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.
For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to marquee clients all over the world.
Convergys has approximately 65,000 employees in 68 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com
(Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)
Contacts:
Business and Financial Media - John Pratt
+1 513 723 3333 or john.pratt@convergys.com
Trade Media - Jeff Hazel
+1 513 723 7153 or jeff.hazel@convergys.com
