Pension Benefit Guaranty Corporation Awards Convergys Contract for Relationship Management Solutions
September 10, 2008
(Cincinnati; September 10, 2008) - - Convergys Corporation (NYSE: CVG), a global leader in relationship management and a preferred solutions provider to the Federal Government, announced that the Pension Benefit Guaranty Corporation (PBGC), a federal corporation created by the Employee Retirement Income Security Act, has awarded Convergys a contract for its customer management solutions.
Convergys will provide customer service in English and Spanish for participants whose benefits are held by PBGC. This award will require Convergys to manage the contact center operations, catalog its operating procedures, and provide ongoing consulting on customer management solutions.
The new five-year contract is Convergys’ first since being selected as a preferred contact center solutions provider by the U.S. General Services Administration (GSA) earlier this year. This designation gives federal agencies access to Convergys’ entire Customer Management suite of solutions through the GSA’s $2.5 billion dollar per year contract vehicle.
PBGC was seeking a provider to operate its Customer Contact Center with the ability to manage a flexible staffing model able to cope with peak volumes. Convergys’ operational expertise, relationship management solutions, and its partnership approach convinced PBGC that Convergys is a provider that can meet its needs.
“Government agencies like PBGC are charged with providing quality customer service and value to their constituencies while controlling spending,” said Paul Colangelo, Convergys Vice President, Government Solutions. “Convergys is proud to partner with the Pension Benefit Guaranty Corporation, a leader among federal government agencies, to provide high quality, cost efficient customer service to our citizens.“
Convergys helps governments accomplish citizen-centric missions through a wide range of technology, consulting, and customer management solutions. These solutions leverage private sector best practices in relationship management, including customer and employee solutions, enhancing the citizen experience through enterprise effectiveness, workforce management, e-learning, multichannel automation, back office solutions, collections, and shared services.
About the Pension Benefit Guaranty Corporation
PBGC is a federal corporation created by the Employee Retirement Income Security Act of 1974. It currently protects the pensions of nearly 44 million American workers and retirees in 30,330 private single-employer and multiemployer defined benefit pension plans. PBGC receives no funds from general tax revenues. Operations are financed by insurance premiums set by Congress and paid by sponsors of defined benefit plans, investment income, assets from pension plans trusteed by PBGC, and recoveries from the companies formerly responsible for the plans.
About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.
For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to marquee clients all over the world.
Convergys has approximately 65,000 employees in 68 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com
Convergys Contacts:
Business and Financial Media -- John Pratt
+1 513 723 3333 or john.pratt@convergys.com
Trade Media -- Jeff Hazel
+1 513 723 7153 or jeff.hazel@convergys.com
