Convergys Provides Relationship Management Support to the FDIC
December 02, 2008
(Cincinnati; December 2, 2008) - - Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced a new, five-year agreement to provide customer management support to the Federal Deposit Insurance Corporation (FDIC).
The contract, with prime contractor Apptis, Inc., a leading IT services and solutions provider to the federal marketplace, stems from a significant increase in calls to (877) ASK-FDIC, the FDIC’s toll-free consumer assistance line, by concerned customers of the banking industry. The financial market turmoil, which has driven a huge increase in call volume at the FDIC Call Center, caused Apptis to seek a proven customer service leader able to quickly step in and provide support for the increased number of calls.
Convergys’ core competency in contact center operations, expertise in government and financial services, and demonstrated flexibility in responding to a quickly evolving environment, convinced Apptis to award the business to Convergys over two competitors. Convergys customer service agents based in the United States began taking FDIC calls within four weeks of the contract award.
“In the current economic environment, callers to (877) ASK-FDIC are worried about their personal financial matters and have many questions they need answered,” said Paul Colangelo, Convergys Vice President, Government Solutions. “Convergys’ agents are specially trained to answer callers’ questions with expertise and empathy to provide accurate information.”
Convergys helps governments accomplish citizen-centric missions through a wide range of technology, consulting, and relationship management solutions. These solutions leverage best practices in relationship management, including customer and employee solutions, enhancing the citizen experience through enterprise effectiveness, workforce management, e-learning, multichannel automation, back office solutions, collections, and shared services.
About Apptis
For more than two decades, Apptis has been providing IT solutions and services to government and industry. Applying leading technologies to diverse needs, Apptis delivers inspiring solutions that are agile, trusted, and business-aligned for optimized performance. The company's robust enterprise-wide capabilities include Program Management, Enterprise Management, Systems Engineering, Information Assurance, Network and Communications Solutions, and Applications Development and Integration. The company values integrity and partnership, encouraging its knowledgeable, ethical, and flexible professionals to build strong collaborative relationships with customers. Apptis is privately held with headquarters in Chantilly, VA. For more information, visit www.apptis.com.
About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.
For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to marquee clients all over the world.
Convergys has approximately 65,000 employees in 68 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com
Convergys Contacts
Business and Financial Media -- John Pratt
+1 513 723 3333 or john.pratt@convergys.com
Trade Media -- Jeff Hazel
+1 513 723 7153 or jeff.hazel@convergys.com
