Orange UK Signs Extended Contract with Convergys for Relationship Management Solutions
December 15, 2008
(Cincinnati; December 15, 2008) - - - Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today that leading telecommunications provider Orange UK, which has over 17 million subscribers, has signed an extended contract for Convergys’ industry-leading customer management solutions.
Orange UK has been working with outsourcing partners in India since 2005. In June 2008, Orange UK made a strategic announcement that it would halt the expansion of off shoring its customer service support for mobile and broadband customers to re-focus on delivering some selected customer service processes from contact centers located in the UK.
However, based on the rationalization of Orange’s offshore partners, existing partner Convergys will extend the duration of its customer service support for Orange UK mobile and broadband customers from India based on its ability to provide a superior customer experience.
Convergys’ Customer Management solutions have the ability to drive more value from the relationships our clients have with their customers by accelerating revenue, lowering operating costs, and increasing customer satisfaction through our dedicated contact center agents. Convergys serves nine of Fortune’s top 10 communications companies.
About Orange UK
Orange is the key brand of France Telecom, one of the world’s leading telecommunications operators. France Telecom serves more than 177 million customers in five continents as of September 30, 2008, of which two thirds are Orange customers. The Group had consolidated sales of 52.9 billion Euros in 2007 and 39.9 billion Euros for the nine first months of 2008. As of September 30, 2008, the Group had 117.6 million mobile customers and 12.4 million broadband Internet (ADSL) customers.
Launched in June 2005, the NExT program (New Experience in Telecommunications) will enable the Group to pursue its transformation as an integrated operator and make France Telecom the benchmark for new telecommunications services in Europe. In 2006, Orange became the Group's single brand for Internet, television and mobile services in the majority of countries where the company operates, and Orange Business Services the banner for services offered to businesses worldwide. France Telecom is the number three mobile operator and the number one provider of broadband Internet services in Europe and one of the world leaders in providing telecommunication services to multinational companies.
France Telecom (NYSE:FTE) is listed on Euronext Paris (compartiment A) and on the New York Stock Exchange.
For more information: www.orange.com, www.francetelecom.com, www.orange-business.com
Orange and any other Orange product or service names included in this material are trademarks of Orange Personal Communications Services Limited, Orange France, or France Telecom.
About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.
For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to marquee clients all over the world.
Convergys has approximately 65,000 employees in 68 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com
Contacts
Business and Financial Media - John Pratt
+1 513 723 3333 or john.pratt@convergys.com
Trade Media - Jeff Hazel
+1 513 723 7153 or jeff.hazel@convergys.com
