Convergys Consulting and Services
Using intelligence gained from our 25 years of operational experience in Customer and HR Solutions, we apply a customer-centric view to help you positively impact the five key drivers of business success.
Revenue Generation
Create and capitalize on revenue opportunities that come from customer interactions
Revenue Protection
Understand customer retention, satisfaction and loyalty drivers, and develop tactics to defend against revenue loss
Contact Optimization
Improve the overall customer experience while decreasing costs via customer contact intelligence
Operational Performance
Identify key operating practices and processes to improve efficiency, productivity and service quality
Technology Optimization
Create strategies that deploy and optimize technology to maximize ROI, operational efficiency, and service quality 
