Designing a sales strategy to support your business objectives is job one. Then executing that strategy becomes mission critical.
How Convergys Sales and Ordering Support Solutions Can Increase Revenues
Our solutions support both business customers and end-user consumers and range from lead generation and customer acquisition to complex, targeted upselling and cross-selling initiatives. We offer specialized B2B solutions that support your sales force or directly serve your business customers.
By utilizing customer intelligence and analytics, we improve sales effectiveness. We leverage our market research and data analysis to help you find new revenue opportunities. Additionally, we’ll deploy automation with the customer in mind, as well as technology to support the sales agents. All together, we’ll create a high-energy sales environment that is metrics-driven.
Achieve your business goals with the help of:
Achieve Your Business Goals with the Help of
Need to grow your business accounts but not sure how you can effectively manage all of them? Let us help.
Our Business-to-Business Account Management Solutions can help you submit proposals and bids, negotiate contracts, conduct interactive remote customer presentations, process orders and manage ongoing account service. Whether working with your current business customers or tapping new and traditionally underserved markets, we become a true extension of your sales force.
The successful sales program often depends on the ability to create a high-energy sales environment. We’ve developed customized staffing methodologies specifically for sales programs, and global sourcing options are a key component.
We’ll determine the optimal blend of live-agent support and automation. Then leverage the power of 70+ offshore and onshore contact centers, along with our Home Agent Solutions to design the best staffing scenario. Regardless of the agent location, we’ll utilize successful sales recruiting, training and coaching techniques.
How well is your automation serving your customers? At Convergys, we focus on improving your customer experience strategies with solutions that drive higher value from your contact center operations and self-service investments. From customer insight, to applied technology, to agent effectiveness, Convergys Multichannel Automation Solutions enable you to differentiate from the competition based on service, to increase customer satisfaction and loyalty, and to increase profits and customer lifetime value. These solutions include:
- Revenue Capture Solutions
- Experience Enrichment Solutions
- Cost Containment Solutions
- Adoption Acceleration Solutions
