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Convergys Back Office Solutions
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Once the sale is made, your job has just begun. Now it’s time to ensure that your new customers become satisfied, loyal customers. How can you do this, and keep your costs under control at the same time? Try turning your attention to your back-office operations. They’re often overlooked – but they play a key role in customer retention.

Convergys Back Office Solutions Improve Customer Satisfaction

Our suite of outsourced Back Office Solutions combines our unparalleled customer operations experience with a transformational approach to improving your business processes. We support your customer loyalty programs with integrated document management, data entry and transaction processing capabilities. Furthermore, our global labor pool enables a 24x7 customer support environment. The result? More efficient processes, linked through analytics to improvements in customer satisfaction.

Our portfolio of solutions includes:

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Discover how back office outsourcing opens the door to new levels of customer service and cost effectiveness.
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Our Portfolio of Solutions Includes

Finance and Accounting Solutions

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Need help building a high-performance finance organization? We offer over a decade of finance and accounting outsourcing experience and a staff of seasoned accounting specialists and CPAs. Our experts will analyze your existing workflows and design an outsourcing solution that fits your business objectives.

Our full spectrum of Finance and Accounting Solutions includes:

Maximize Short Term Returns and Lifetime Value with Accounts Receivable Management

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Move Towards a Paperless Environment With Time and Expense Processing

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Correspondence Processing Solutions

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When your customers send you written correspondence, they expect a prompt reply. Our solutions incorporate automation to help your company quickly organize incoming correspondence – including regular mail, e-mail and faxes – and prepare effective responses to your customers.

With our Correspondence Processing Solutions, you can:

  • Accelerate correspondence processing turnaround times
  • Streamline business processes
  • Track customer correspondence history
  • Improve the reply process with preformatted responses
  • Reduce mail processing resources and costs

Improve Your Customer Communication with Correspondence Processing Solutions

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Account Maintenance Solutions

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Are contract renewals problematic for your business? Our solution provides a reliable, scalable and secure method for originating and maintaining virtually any type of contract. Furthermore, our team of experts will analyze your current process and redesign it, delivering a fully integrated solution with automated workflow.

Our Contract Administration Solutions enable you to:

  • Accelerate contract processing turnaround times
  • Improve accuracy and workflow
  • Utilize a single platform for managing paper and electronic contracts
  • Reduce labor and processing costs

Manage Your Contract Life Cycle with Contract Administration Solutions

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Order-to-Cash Solutions

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Need help cutting costs and freeing-up valuable working capital? We offer end-to-end Order-to-Cash solutions that can bring significant savings and improved operational efficiencies to your business. Our experts will analyze your existing workflows, and design an outsourcing solution to meet your specific needs.

Our full spectrum of Order-to-Cash Solutions includes:

  • Order Management
  • Customer Invoice Billing
  • Accounts Receivable & Collections Management
  • Deductions & Dispute Management
  • Cash Management
  • Third-Party Collections

Improve your operational efficiencies and bring significant savings to your organization with Order to Cash Solutions

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