Need to expand the reach of your sales force, yet still reduce costs? Discover the many benefits others realize by asking us to come along side them and serve as a seamless extension of their business sales force.
How We Serve Your Business Customers
To ensure that we address your specific business customer service needs, we partner with you to gain a thorough understanding of your business. We become a true extension of your sales force and an active participant within your organization.
Whether automated or agent supported, our tailored inbound and outbound B2B service programs:
- Include both sales and service support
- Provide multilingual support
- Expand your sales coverage while reducing your costs
Our portfolio of solutions includes:
Explore our B2B Account Management Solutions that can help support your sales force and your business customers.
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Our Portfolio of Solutions Includes
Need to service your business accounts but not sure how you can effectively manage all of them? Let us help.
Our Business-to-Business Account Management Solutions can help you:
- Submit proposals and bids
- Negotiate contracts
- Conduct interactive remote customer presentations
- Process orders
- Manage ongoing account service
Whether working with your current business customers or tapping new and traditionally underserved markets, we become a true extension of your sales force.
Explore Our B2B Account Management Solutions That Can Help Support Your Sales Force and Your Business Customers
DOWNLOADWhether you're looking for global expansion or a low-risk way to reduce the costs associated with domestic-based operations, let us help.
With more than 70 contact centers worldwide leveraging our Global Assurance Network and robust contact center infrastructure, we can meet your customer service staffing requirements. Our solutions offer:
- Onshore and offshore locations
- Home agents for added flexibility
- Multilingual resources
- Comprehensive data security measures
- Global operating standards
How well is your automation serving your customers? At Convergys, we focus on improving your customer experience strategies with solutions that drive higher value from your contact center operations and self-service investments. From customer insight, to applied technology, to agent effectiveness, Convergys Multichannel Automation Solutions enable you to differentiate from the competition based on service, to increase customer satisfaction and loyalty, and to increase profits and customer lifetime value. These solutions include:
- Revenue Capture Solutions
- Experience Enrichment Solutions
- Cost Containment Solutions
- Adoption Acceleration Solutions
