Why Partner With Convergys Analytics?

A full-service Convergys primary research group specializes in qualitative and quantitative techniques such as awareness and usage, concept testing, mystery shopper and predictive modeling.  Business leaders and marketers from the world's largest companies trust our commitment to quality and attention to detail, and love our on-premise and remote delivery models.  With nearly 700 employees globally, we provide research, analysis and improvement solutions for hundreds of programs each year.  Partner with us to take advantage of our deep research expertise, agile business model and proven results.


  • Video

    Mike Cholak, VP and General Manager at Convergys Analytics, discusses how to drive change using VOC insights.


  • Data Sheet

    Choose from a comprehensive portfolio spanning in-person, remote, qualitative and quantitative services.


  • Infographic

    Convergys research centers are fully TCPA compliant. Global presence offers cost-effective agility.


Portfolio Sneak-Peek

Our broad suite of primary research solutions means that we can more quickly and efficiently zero in on your specific product, service or customer experience issue.   We tailor our services for your unique requirements by exploring impacts and isolating effects so that your team has the proof and perspective for tactical response, proactive action and path for a data-driven strategic direction.

  • Product & Service Testing

    Assess the appeal of new products, services and concepts before development or full launch.
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  • Awareness & Usage

    Guide brand growth by identifying ways to expand reach, attract new buyers, improve positioning and optimize feature sets.
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  • Mystery Shopper

    Measure service quality, regulatory compliance or gather specific information about products and services.
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  • Lost Customer

    Understand why customers switch, the 'triggers' that drive behaviors and the role competitors play in the decision to leave.
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  • Welcome Survey

    Increase satisfaction to grow brand loyalty, identify issues before they develop and prevent complaints.
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  • Listening Post

    Lower the barrier for customers to provide feedback - seamlessly and simply - and supplement VOC programs.
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