Customer Service / Sales and Healthcare Representatives Full Time

Careers

Customer Service / Sales and Healthcare Representatives Full Time

Core Responsibilities of a Sales Associate / Customer Service / Healthcare Representative

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

• Maintain basic knowledge of client products and/or services

• Prepare complete and accurate work including appropriately notating accounts as required

• Participate in activities designed to improve customer satisfaction and business performance

• May offer additional products and/or services

• Track, document and retrieve information in call tracking database

• May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

  • High school diploma or GED
  • 6 months of customer service or sales experience preferred
  • Demonstrated sales technique and product knowledge preferred
  • Courteous with strong customer service orientation
  • Strong communication and negotiation skills required
  • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
  • Strong computer navigation skills and PC Knowledge
  • Ability to learn and think conceptually
  • Dependable with proficient attention to detail
  • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
  • Able to rotate shifts, as needed
  • Based on location and/or program, additional experience/skills may be required

The world’s greatest customer engagement services company.

READ MORE
X