Client Solutions

Analytics

Optimize your customer experience
Descriptive, Prescriptive and Predictive CX

CX Insights to Action

Convergys Analytics optimizes engagement, enthusiasm and loyalty for your brand with CX insight to action customer experience management software and services. Over 40 years of omnichannel survey expertise, closed loop root cause analysis, and frontline CX change management work to:

  • Capture customer sentiment across all channels of interaction
  • Reach every group in your organization with a real-time digital perspective of your customer’s satisfaction
  • Enhance your customer’s experience with prescriptive CX action for remarkable results.

Voice of the customer, customer journey analytics, primary research and contact center optimization programs take advantage of unique Convergys resources to:

  • Improve Net Promoter (NPS) and Customer Satisfaction (CSAT) scores
  • Drive CX change with dynamic empirical evidence to deliver a competitive advantage
  • More efficiently enhance your customer’s satisfaction for bottom-line results

How We Help

  • Improve NPS

    Your Net Promoter Scores need improvement. Enhance your CX team with omnichannel sentiment capture and data-driven CX insight with prioritized prescriptive action.

  • Contact Center CX

    Focus on voice, email, chat and cross channel customer journeys for CX improvement. Repeat call analysis, agent performance and more delivers actionable CX insights.

  • Employee Engagement

    Illuminate and distribute customer experience insight throughout your organization. Leverage data driven CX to improve frontline employee & agent engagement.

  • Journey Mapping

    Pinpoint customer effort issues and opportunities with a customer journey map. Identify specific CX issues for improvement, investment and persona development.

  • Predictive Analytics

    What’s in the future for upsell/cross sell opportunities, churn rates, or best targets for CX touchpoints? Spotlight new opportunities with data driven CX confidence.

  • Voice of the Customer

    Power your organization with the tools, insight and support you need to make every customer experience great.

Related Resources

See All Resources

Webinar | A Closed-Loop Ecosystem: The Missing Link

Great CX doesn't just happen - everyone has a role in bringing VOC to life. In this recorded webcast, learn how industry leaders are using closed loop strategies to create an accountable CX culture.

Convergys is named a 2017 Top Research Firm by the AMA

You need a full-service partner expert in a wide range of research techniques, and a team of experienced analysts to interpret the findings. Now your search is over.

Contact Us

Contact Us

Please call us or complete the contact form for more information about our services/solutions, or for our participation in your RFI or RFP process.

+ 1 800 344 3000 US
+ 1 513 458 1300 INT’L

E-mail us
analytics@convergys.com

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Convergys Analytics

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@ConvergysANLYZE

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